Entry Level Doesn’t Mean Zero Experience

“Entry level” can mean different things in different industries. For many people, working an entry-level job means being able to walk in with virtually no experience and learn on the job.

Not so much for many of the major hotel brand groups.

The big names in the hotel industry, including Hilton, Hyatt, Wyndham, Marriott, Starwood, and more, require a specific skill set for reception work. Just being a “people person” isn’t enough. In these environments, starting from scratch is not an option. You’ve got to stride into the interview prepared, with knowledge and skills specific to the growing hospitality industry.

Hotel standards

So what kinds of skills are necessary? Industry employers are looking to get more for their money, which includes the people they pay to keep their hotels running. This means that to be qualified for this exciting role, you need to have the ability to multitask. From customer service to industry knowledge of technology and brand standards, you have to be able to do it all — and remain professional and graceful under pressure at the same time!

Reception Academy provides instruction on how to interact, communicate, and network professionally while booking hotel stays, offering an exceptional guest experience, and working your way to the management level.

Students are also trained in industry-leading technology as they learn to use the international standard Opera V5 Property Management System Software. Combining these newly learnt skills with hands-on training behind a replica reception desk prepares the graduates so they are truly ready for high-end hotel employment.

Some industry-standard qualifications can be obtained through a number of avenues, but very few offer programmes that are truly comprehensive. Certification programmes tend to focus on a single component while leaving others out and college and university degrees are broader, but often don’t provide hands-on experience. Plus, both those options are costly, often include additional general education requirements, and take years to complete.

To get the highest value for your investment of time and money, look for a programme that is targeted specifically toward the requirements that hotel hiring managers are looking for. When a programme is tightly focused and professionally run, it can also be completed in very little time.

Get the best of both worlds: Combine the targeted coursework of a certification programme and the comprehensive educational aspects of a university degree in the hospitality industry with an accredited academy.

[cta]Take a look at Reception Academy — short, intensive programmes designed to provide exactly the skills and experience you need, quickly and efficiently. Learn more about Reception Academy’s Five Star Hotel Training and contact us for more details.[/cta]