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6 Reasons Why You Should Start Your Hospitality Career During the Holiday Rush

‘Tis the season to be job hunting! Over the holidays, more than any other time of year, you can get your foot in the door of the hospitality industry. Typically, permanent positions are difficult to come by, but temporary and seasonal positions are a great opportunity to show potential employers your skills. There are some […]

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Find Exceptional Receptionists for the Busy Holiday Season

Especially during the holiday season, good customer service is of paramount importance in the hospitality industry, particularly among your receptionists. How can you be sure you are landing the best talent? Look no further than Reception Academy graduates. Keep reading for tips on skills and abilities to look for in your hires that our graduates […]

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Live a Day in the Life of a Hotel Front Desk Agent

Most hospitality professionals start their careers in hotel front desk agent positions. Let’s take a quick look at a “Day in the Life” of hotel front desk agents and see what it’s like working in their shoes. The basic daily run-down Most hotel front desk agents will arrive 15 minutes early for their shifts to […]

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Day in the Life of a Hotel Receptionist

Most hospitality professionals start their careers in receptionist positions. Let’s take a quick look at a “Day in the Life” of hotel receptionists and see what it’s like working in their shoes. The basic daily run-down Most hotel receptionists will arrive 15 minutes early for their shifts to review the handover and any outstanding or important […]

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5 Ways to Stand Out with the Hotel Hiring Manager

In previous blog posts, we have discussed the importance of first impressions and customer service in the hospitality industry. In order to get your first job in hospitality, you’ll need to “wow” your potential employers from the first moment they meet you, just as you will need to “wow” your future customers. Here are five […]

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5 Top Tips to a Successful Interview with a Hotel Hiring Manager!

In previous blog posts, we have discussed the importance of first impressions and customer service in the hospitality industry. In order to get your first job in hospitality, you’ll need to “wow” your potential employers from the first moment they meet you, just as you will need to “wow” your future guests. Here are five […]

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3 Principles of Customer Service Excellence

You’ve been a hospitality customer before; we’ve all had the experience of walking into a hotel, resort, or restaurant and being snuffed, ignored, or talked-down to by inexperienced or unprofessional staff. On the flip side, we’ve all been the recipients of warm, engaging, and sophisticated customer service from well-trained employees as well. How do you […]

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3 Principles of Customer Service Excellence

You’ve been a hospitality customer before; we’ve all had the experience of walking into a hotel, resort, or restaurant and being snuffed, ignored, or talked-down to by inexperienced or unprofessional staff. On the flip side, we’ve all been the recipients of warm, engaging, and sophisticated customer service from well-trained employees as well. How do you […]

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5 Reasons Hospitality Employment Is a Career — Not Just a Job

By now, you’ve heard all the buzzwords and phrases surrounding the world of finding employment: “job market,” “job applications,” “interviews,” “job offer,” and more. Everyone seems to have never-ending archives of advice on how to land your “dream job.” What about your dream career? More than ever, young adults entering the workforce are finding meaningful, […]

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5 Reasons Hospitality Employment Is a Career — Not Just a Job

By now, you’ve heard all the buzzwords and phrases surrounding the world of finding employment: “job market,” “job applications,” “interviews,” “job offer,” and more. Everyone seems to have never-ending archives of advice on how to land your “dream job.” What about your dream career? More than ever, young adults entering the workforce are finding meaningful, […]