Live a Day in the Life of a Hotel Front Desk Agent

Newsletter Article Archive | Subscribe

Most hospitality professionals start their careers in hotel front desk agent positions. Let’s take a quick look at a “Day in the Life” of hotel front desk agents and see what it’s like working in their shoes. The basic daily run-down Most hotel front desk agents will arrive 15 minutes early for their shifts to […]

5 Ways to Stand Out with the Hotel Hiring Manager

In previous blog posts, we have discussed the importance of first impressions and customer service in the hospitality industry. In order to get your first job in hospitality, you’ll need to “wow” your potential employers from the first moment they meet you, just as you will need to “wow” your future customers. Here are five […]

3 Principles of Customer Service Excellence

You’ve been a hospitality customer before; we’ve all had the experience of walking into a hotel, resort, or restaurant and being snuffed, ignored, or talked-down to by inexperienced or unprofessional staff. On the flip side, we’ve all been the recipients of warm, engaging, and sophisticated customer service from well-trained employees as well. How do you […]

5 Reasons Hospitality Employment Is a Career — Not Just a Job

By now, you’ve heard all the buzzwords and phrases surrounding the world of finding employment: “job market,” “job applications,” “interviews,” “job offer,” and more. Everyone seems to have never-ending archives of advice on how to land your “dream job.” What about your dream career? More than ever, young adults entering the workforce are finding meaningful, […]

Break into the Hospitality Industry in the US

If you’ve ever considered a career in hospitality, you’re in luck: The industry is booming, particularly in the U.S. With 328 million jobs expected in the hospitality industry by 2022, now is the time to get your foot in the door. Since March 2013 alone, there has been a 49% increase in job postings in […]

Boost Your Career with OPERA Training

Industries across the globe are leveraging complex but efficient technologies to improve processes and increase customer satisfaction. The hospitality industry is no exception. If you have your sights set on a career in hospitality, you will need proficiency in one particular software package to prove your value to potential employers: OPERA Property Management System (PMS). […]

Entry Level Doesn’t Mean Zero Experience

“Entry level” can mean different things in different industries. For many people, working an entry-level job means being able to walk in with virtually no experience and learn on the job. Not so much for many of the major hotel brand groups. The big names in the hotel industry, including Hilton, Hyatt, Wyndham, Marriott, Starwood, […]

7 Reasons You’ll Love a Career in Hospitality

As the international economy continues to recover from the global recession of 2008, many people find that they are considering not just any job, but one that will turn into a career they will enjoy and that will offer opportunity for advancement. But where can you find a career that enables such growth — especially […]